Customer Service Policy

Envision Education is a member of the Recruitment and Employment Confederation (REC) and

adheres to their Code of Professional Practice.

Envision Education Customer Service Policy Statement

At Envision Education we endeavour to provide you with the best possible service at all times. If you

would like to make any comments, suggestions, raise a query or make a complaint about the service

you have received, please contact us, our contact details are set out below. We will respond to your

query within 3 - 5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To

ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All Envision Education staff members will be trained in customer service standards; will exhibit

customer friendly service skills; and be knowledgeable, professional and courteous in meeting the

needs of our customers.

Communication

We at Envision Education will return all phone calls and emails received from clients and registered

candidates within 48 hours and applications in respect of specific vacancies within 1 week. Where

we are unable to meet this agreement we will inform you of this as soon as possible and agree a new

deadline. Please see Envision Education’s Communication Policy for more details of communication.

Consistency

As part of our commitment to upholding professional standards, we will review our policies annually

to ensure that they continue to meet business needs and the Recruitment and Employment

Confederation’s Code of Professional Practice; and that they are consistently applied to all our

customers.

Complaints

Envision Education seeks fair, just and prompt solutions when possible to any complaints and

appeals. All such issues should be directed to the Managing Director in the first instance, where they

will be acknowledged and directed to the attention of the appropriate person. A complaints process

is in place for any disputes; copies of our policy are available from our offices by request.

Access to Information

We comply fully with the provisions of the Data Protection Act 2018. Any personal or confidential

information held by us about a client or work seeker is fully accessible to that person or body for

review or editing by contacting the Managing Director.

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards we

strive to reduce the burden of unnecessary paperwork.

How to Contact Us:

Envision Education, UBC, The Mille, 1000 Great West Road, Brentford, London, TW8 9DW

Tel: 0203 771 1138